Terms & Conditions

1. General.

1.1 All orders accepted by Infinity Tools UK are subject to these terms and conditions. Descriptions and illustrations shown on the website and in the brochures are intended to give only an appreciation of the goods: specifications may vary slightly. If the items are unavailable no substitute items will be delivered without the permission of the customer.

2. Orders.

2.1 Orders can be made by facsimile, telephone, post or via the secure server on the website. Payment may be made by credit card or by cheque (payable to 'Infinity Tools UK' and sent to the above address). Infinity Tools UK shall confirm the order and the price.

3. Prices.

3.1 The prices against the goods include VAT but do not include packing and delivery charges which may be due. All prices may, exceptionally, be subject to change without prior notice but will not change after the order is confirmed by Infinity Tools UK.

4. Packing and Delivery.

4.1 Orders will be subject to a packing and delivery charge.

4.2 Normally items will be dispatched within 3 working days of receiving the order. If we are unable to dispatch within this time we shall notify you by email or telephone.

5. Return of Goods

Infinity Tools UK will only accept returned goods with prior notification.

5.1 Tools
Credit will be given for tools returned if they reach Infinity Tools UK in an 'as sold condition' within seven days of customer receipt. A refund of the full price paid will be made excluding the cost of packing and delivery and card transaction costs. The cost of returning the goods shall be borne by the customer.

5.2 Damaged goods.
Providing the customer notifies Infinity Tools UK within two days of receipt, goods damaged upon receipt will be replaced or a full refund given. The customer will not bear any additional delivery cost.

6. Delivery

Risks associated with the safe keeping of the goods passes to the customer upon delivery. Delivery may be effected, at the option of the customer, by one of two methods:

6.1 When Infinity Tools UK delivers the goods to the customer at the customer's premises

6.2 When Infinity Tools UK delivers the goods to the customer at Infinity Tools UK premises.

7. Complaints

Complaints about the goods may be made in writing to the address below.